Last updated 2 October 2026
Please read clauses 10, 11 and 12 carefully. They set out what VeridLock does and does not guarantee, cap our liability, and record the indemnities you give us. Clause 17 requires most disputes to be resolved by arbitration on an individual basis rather than in court.
1.1 These Terms & Conditions ("Terms") form a binding agreement between VeridLock Security ("VeridLock", "we", "us") and the organization that registers for the VeridLock platform ("Customer", "you"). By creating an organization, accepting these Terms at sign-up, or using the platform, you confirm that you have authority to bind that organization and that it accepts these Terms in full.
1.2 If you do not accept these Terms, you must not register for or use the platform.
1.3 Where a separately signed master agreement, order form or data processing agreement exists between us, that document prevails over these Terms to the extent of any conflict.
2.1 VeridLock provides a hosted, multi-tenant software service that analyses electronic messages, scores them for risk, verifies recipients, routes approvals and maintains an audit record, together with the features described for your subscribed plan.
2.2 The platform is a decision-support and control tool. It does not send, receive, host or relay your email on your behalf, and it does not replace your mail transport, your inbound filtering, your endpoint protection or your internal financial controls.
2.3 We may improve, modify or discontinue individual features. Where a change materially reduces the core functionality of your paid plan, we will give at least thirty days' notice and, if you object, allow you to terminate the affected subscription and receive a pro-rata refund of prepaid, unused fees as your sole and exclusive remedy.
3.1 You are responsible for all activity that occurs under your organization's account, including the acts and omissions of your users. Credentials must not be shared, and each individual using the platform must have their own account.
3.2 You must keep credentials confidential, deactivate accounts promptly when a user leaves, and notify us without undue delay if you suspect unauthorised access.
3.3 You are responsible for configuring the platform appropriately for your risk appetite, including the contents of your trust registry, your approval requirements, and which optional integrations you enable.
3.4 We may suspend an account or an individual user immediately where we reasonably believe there is a security risk, unlawful activity, or a breach of these Terms.
4.1 You may use the platform only for lawful business purposes and only in accordance with these Terms and any documentation we provide. You must not, and must not permit any person to:
5.1 As between the parties, you retain all right, title and interest in the data your organization submits to the platform ("Customer Data"). We claim no ownership of it.
5.2 You grant us a limited, non-exclusive licence to host, process, transmit and display Customer Data solely to provide, secure and support the service, and to comply with law.
5.3 You warrant that you have all rights, consents and lawful bases necessary for Customer Data to be processed by us as contemplated by these Terms, and that its submission does not breach any third-party right or any obligation of confidence.
5.4 We do not sell Customer Data, and we do not use it to train machine-learning models. We may generate and use aggregated, de-identified statistics that cannot reasonably be used to identify you, your users or your counterparties.
5.5 We retain all right, title and interest in the platform, its software, models, documentation and all improvements to them. No rights are granted except those expressly stated in these Terms. Where you provide feedback, we may use it without restriction or obligation.
6.1 Where we process personal data contained in Customer Data, we do so as a processor acting on your documented instructions, and you act as controller. Our processing is described in the Privacy Policy, which forms part of these Terms.
6.2 We will implement and maintain appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage, and will impose equivalent obligations on our sub-processors.
6.3 We will notify you without undue delay after becoming aware of a personal data breach affecting Customer Data, and will provide the information reasonably necessary for you to meet your own notification obligations.
6.4 We will assist you, taking into account the nature of the processing, with data subject requests, data protection impact assessments and consultations with supervisory authorities, at your cost where the assistance is substantial.
6.5 You acknowledge that optional integrations transmit limited data to the providers you enable, and that enabling such an integration is your instruction to us to do so.
6.6 On termination we will delete or return Customer Data in accordance with clause 15, except where retention is required by law.
7.1 Fees are those displayed for your selected plan and billing term at the time of purchase. Subscriptions are payable in advance for the full term selected, whether monthly, annual, or a multi-month term chosen at checkout.
7.2 Access to paid features is conditional on payment being successfully authorised and received. Where an authorisation is declined, reversed, charged back or otherwise not honoured, we may immediately suspend or downgrade the subscription without notice, and you must reimburse any resulting fees or charges.
7.3 All fees are exclusive of taxes, duties and levies, which you are responsible for paying, other than taxes on our net income. Where withholding is required by law, you must gross up so that we receive the full invoiced amount.
7.4 Except where these Terms expressly state otherwise, and except where a mandatory statutory right applies, fees are non-refundable and prepaid terms are not refundable in whole or in part on early cancellation.
7.5 Overdue amounts accrue interest at the lower of 1.5% per month or the maximum permitted by law, and you must reimburse our reasonable costs of recovery.
7.6 We may change our prices for any renewal term on at least thirty days' notice before the renewal date. Continuing to use the platform after the renewal date constitutes acceptance of the new price.
7.7 Discount codes are subject to their stated conditions, apply only to the term for which they are redeemed, and may be withdrawn at any time before redemption.
8.1 Your subscription begins when your plan is activated and continues for the term you selected. Unless you cancel before the end of the current term, the subscription renews automatically for a further term of the same length at the then-current price.
8.2 You may cancel renewal at any time before the end of the current term. Cancellation takes effect at the end of that term; you retain access until then and no partial-term refund is due.
8.3 Plan upgrades take effect immediately and the balance of the term is charged pro rata. Downgrades take effect at the next renewal and may reduce user seats, usage allowances and available features.
8.4 Usage allowances and user seats are limits of the plan, not targets. We may throttle, queue or decline requests beyond your plan's allowance, and may require an upgrade where usage consistently exceeds it.
8.5 The Free plan is provided for evaluation, carries no service commitments, and may be modified, limited or withdrawn at any time.
9.1 The platform can be configured to use third-party providers for message classification, threat intelligence, domain data, message delivery and text extraction. Those providers are not under our control.
9.2 Enabling an integration is your decision and your instruction. We are not responsible for a third-party provider's availability, accuracy, pricing, security or terms, and any charges you incur directly with such a provider are yours.
9.3 Where a provider becomes unavailable, the platform is designed to degrade to no signal rather than to fail. A degraded signal is not a defect.
10.1 You acknowledge that no security control detects every threat. Risk scoring is probabilistic and depends on the completeness of the data available, the configuration you choose, and the accuracy of the information you register.
10.2 A result of "safe", "allow", "unknown" or "unverified" is not a representation that a message, counterparty, domain or payment instruction is legitimate, and must not be relied on as the sole basis for releasing funds, data or goods.
10.3 You remain solely responsible for your own financial controls, payment authorisation procedures, staff training and verification of counterparties. The platform supplements those controls; it does not replace them.
10.4 You are responsible for acting on the platform's warnings. Where one of your users overrides a warning, that override is recorded, and the consequences of the override are yours.
11.1 We warrant that we will provide the service with reasonable skill and care, and that the platform will materially conform to its documentation for your subscribed plan.
11.2 Except as expressly stated in these Terms, and to the maximum extent permitted by law, the platform is provided "as is" and "as available", and we disclaim all other warranties, conditions, representations and terms, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement.
11.3 We do not warrant that the platform will be uninterrupted or error-free, or that it will detect, prevent or mitigate every fraudulent, malicious or misdirected communication. Availability commitments apply only where a service level agreement is expressly included in your plan or order form.
11.4 Your exclusive remedy for breach of the warranty in this clause is for us to re-perform the affected service or, if we cannot do so within a reasonable period, to refund the fees paid for the affected period.
12.1 Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
12.2 Subject to the paragraph above, and to the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, business, anticipated savings, goodwill, reputation, contracts or opportunity, or for loss, corruption or unavailability of data, in each case whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, and whether or not the possibility of such loss was foreseeable or had been notified.
12.3 Subject to the first paragraph of this clause, and to the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms and the platform, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees actually paid by you to us for the platform in the twelve months immediately preceding the first event giving rise to the liability.
12.4 Without limiting the above, we are not liable for any loss arising from a fraudulent, misdirected, intercepted or impersonated communication; from any payment made or funds transferred by you or on your behalf; from any decision taken in reliance on a risk score or verification result; or from any override of a warning by one of your users.
12.5 You acknowledge that the fees reflect this allocation of risk, that the limitations in this clause are a fundamental basis of the bargain, and that they apply even if a limited remedy fails of its essential purpose.
12.6 Each party must take reasonable steps to mitigate its losses. No claim may be brought more than twelve months after the claimant became aware, or ought reasonably to have become aware, of the facts giving rise to it.
13.1 You will indemnify and hold us harmless against any claim, demand, proceeding, loss, liability, damage, fine, cost and expense (including reasonable legal fees) arising out of or in connection with: your Customer Data; your breach of clause 4 (Acceptable use), clause 5 (Customer data and ownership) or clause 6 (Data protection); your infringement of a third party's rights; or any claim by a third party relating to a communication you sent, released, withheld or acted upon.
13.2 We will indemnify you against any third-party claim that the platform, when used in accordance with these Terms, infringes that third party's intellectual property rights, provided you notify us promptly, give us sole conduct of the defence and settlement, and provide reasonable assistance at our cost. This indemnity does not apply to claims arising from Customer Data, from modifications not made by us, or from use in combination with anything we did not supply.
13.3 If the platform becomes, or we reasonably believe it may become, the subject of such a claim, we may at our option procure the right for you to continue using it, modify or replace it so that it is non-infringing, or terminate the affected subscription and refund prepaid, unused fees.
14.1 Each party may receive information of the other that is marked confidential or would reasonably be understood to be confidential. The recipient must use it only to perform these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisers who need it and are bound by equivalent obligations.
14.2 These obligations do not apply to information that is or becomes public without breach, was lawfully known before disclosure, is independently developed, or is lawfully received from a third party. A recipient may disclose confidential information where required by law or a regulator, giving prompt notice where lawful.
15.1 Either party may terminate for material breach if the breach is not remedied within thirty days of written notice, or immediately if the breach is incapable of remedy.
15.2 We may suspend or terminate immediately, without liability, where: fees are overdue; we are required to do so by law; we reasonably believe your use presents a security, legal or reputational risk to us, to other customers or to third parties; or you become insolvent, enter administration or liquidation or an equivalent process, or cease to carry on business.
15.3 On termination, your right to access the platform ends immediately. You must pay all fees accrued up to the effective date, and any prepaid amounts are non-refundable except where these Terms expressly state otherwise.
15.4 You may export your data during the subscription and for thirty days after termination, using the export capabilities of your plan. After that period we may delete Customer Data, and will do so within a reasonable time except where retention is required by law.
15.5 Clauses that by their nature should survive termination do so, including clauses 5, 6, 7, 10, 11, 12, 13, 14, 15, 17 and 18.
16.1 Neither party is liable for any failure or delay in performance (other than an obligation to pay) caused by an event beyond its reasonable control, including act of God, flood, fire, epidemic, war, civil unrest, act of terrorism, industrial action, embargo, government action, failure of a utility, telecommunications or internet service, or a large-scale denial-of-service attack.
17.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), are governed by the laws of the Republic of Cameroon, without regard to its conflict of laws rules.
17.2 Before commencing formal proceedings, the parties will attempt in good faith to resolve the dispute by negotiation between senior representatives for a period of thirty days from written notice of the dispute. This does not prevent either party from seeking urgent injunctive or equitable relief at any time.
17.3 If the dispute is not resolved by negotiation, it will be finally settled by arbitration seated in Douala, Cameroon, conducted in English before a single arbitrator, and the arbitrator's award will be final and binding. Judgment on the award may be entered by any court of competent jurisdiction.
17.4 Each party brings claims only in its individual capacity. To the maximum extent permitted by law, neither party may bring or participate in a class, collective or representative action, and claims may not be consolidated without both parties' written consent.
17.5 Nothing in this clause prevents either party from applying to a court of competent jurisdiction to protect its intellectual property or confidential information, or to recover undisputed sums due.
18.1 Assignment. You may not assign or transfer these Terms without our prior written consent, except to a successor of your entire business on notice to us. We may assign these Terms to an affiliate, or in connection with a merger, acquisition or sale of assets.
18.2 Entire agreement. These Terms, the Privacy Policy, and any order form or signed agreement constitute the entire agreement between the parties and supersede all prior discussions and representations. Neither party relied on any statement not set out in those documents, but nothing excludes liability for fraudulent misrepresentation.
18.3 Changes. We may amend these Terms. Material changes take effect on the date stated in our notice, which will be at least thirty days after notice is given to subscribing customers. Continued use after that date constitutes acceptance; if you do not accept, you may terminate before that date and receive a pro-rata refund of prepaid, unused fees.
18.4 No waiver. A failure or delay in exercising a right is not a waiver of it, and a single or partial exercise does not prevent any further exercise.
18.5 Severability. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.
18.6 No partnership. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the parties.
18.7 Third parties. A person who is not a party to these Terms has no right to enforce any of its provisions.
18.8 Publicity. Neither party may use the other's name or marks in publicity without prior written consent, except that we may identify you as a customer in a factual customer list.
18.9 Notices. Notices to us must be given through the contact channel published on our website. Notices to you may be given to the email address registered for your organization's administrator and are deemed received on the next business day.